Write for people, not program jargon
Participants, families and support coordinators should be able to understand what support is offered, where it is available and how to make contact. Plain language and clear page structure are essential.
Respect accessibility and privacy
The site should use readable content, sensible contrast and straightforward forms. The provider should review privacy information, service claims and any registration wording before launch.
Make the first contact low pressure
A contact form can ask how the person prefers to be contacted and whether they are a participant, family member or coordinator. Avoid requesting unnecessary sensitive personal information.
What this page is designed to achieve
- Accessible, clear service explanations
- Simple paths for participants and coordinators
- Content that is reviewed for accuracy